The Eye-Kraft Guarantee is our promise to help make each job and patient transaction hassle free.
For up to 180 days (edged) and 30 days (uncut) from the original invoice date, Eye-Kraft will remake any standard job* for any reason with no questions asked. In most cases we won’t ask for lens returns on Guarantee jobs. Additional non-lab error remakes will be billed at 50% (edged) and 25% (uncut) for the remainder of these periods. Please note “1x remake” in your special instructions.
Fitting changes and progressive non-adapts are covered under the Guarantee. If progressives are still unsuccessful, we’ll replace them with SV or Flat Tops at no charge.
*Package and managed care jobs carry different warranty rules, contact customer service for details.